Privacy Policy

Last Updated: December, 08, 2024

At Booking Monsters (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based booking and appointment software services (“Services”). Please read this Privacy Policy carefully. By accessing or using our website and Services, you agree to the terms outlined below.

1. Information We Collect

We collect several types of information to provide and improve our Services:

a. Personal Information

When you create an account or use our Services, we may collect personal information such as:

• Contact Information: Name, email address, phone number, and business details.
• Account Information: Username, password, and user preferences.
• Payment Information: Billing address and credit card details (processed through secure third-party payment processors).

b. Non-Personal Information

We collect non-personal information through automated means when you interact with our website or Services, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages viewed, clicks, time spent on our website, and referring/exit pages.
• Cookies and Tracking Technologies: We use cookies, beacons, and similar tracking technologies to enhance user experience, track website usage, and gather statistical information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To set up your account, process bookings, and manage appointments.
• Customer Support: To respond to inquiries, troubleshoot issues, and provide customer service.
• Billing and Payments: To process payments, issue invoices, and manage subscriptions.
• Improving Services: To analyze usage trends and improve our platform’s functionality and user experience.
• Marketing: With your consent, we may send you promotional emails about new features, services, or special offers.
• Security: To protect our platform, detect fraud, and comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following instances:

a. Service Providers

We may share your data with trusted third-party service providers to perform certain functions on our behalf, such as:

• Payment processors
• Hosting and cloud storage providers
• Analytics providers These third parties have access to your information only to perform specific tasks and are required to protect your data.

b. Legal Compliance

We may disclose your information to governmental authorities if required by law or if we believe such disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same level of privacy protection as outlined in this policy.

4. Your Data Choices

You have several choices regarding your data:

a. Access and Update

You can access, update, or delete your personal information by logging into your account or contacting us.

b. Opt-Out of Marketing

If you no longer wish to receive marketing emails, you can opt-out by following the unsubscribe link in our emails or updating your communication preferences in your account settings.

c. Cookies

You can adjust your browser settings to refuse or limit cookies. However, doing so may affect the functionality of our Services.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide you with the Services. We may also retain your information to comply with legal obligations, resolve disputes, or enforce our agreements.

7. International Data Transfers

If you are accessing our Services from outside [Insert Country], your data may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction. We ensure that appropriate safeguards are in place to protect your data during such transfers.

8. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information.

9. Third-Party Links

Our website or Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of the Services after the changes become effective constitutes your acceptance of the new Privacy Policy.

11. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to any inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request the transfer of your personal data to another service provider.

To exercise these rights, please contact us at the details below.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Booking Monsters

By using our Services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services immediately.